Privacy Policy
This policy describes information associated with using ARN, including website analytics, treatment-resource calls, potential referrals to independent organizations, and ways to raise privacy questions. It is not a substitute for the privacy notice of any treatment provider you contact.
This policy applies to information associated with your use of ARN.
Addictions Recovery Network uses website measurement tools, including Google Analytics 4, and may process information provided through calls or other contacts. Separate call-routing or referral organizations may also handle information when a caller is connected to them. This page distinguishes ARN website activity from independent third-party handling.
Information You Provide
Information may be provided when you call, communicate with ARN, or otherwise voluntarily submit information through available website features.
Website Usage Data
Technical information such as device, browser, pages viewed, referral source, approximate location, and interaction data may be collected automatically.
Third-Party Services
Google Analytics 4, website hosting and security services, and independently operated call or referral systems may process information according to their roles and privacy practices.
1. Information That May Be Collected
The types of information collected depend on how you use the website and which services are active at the time of your visit.
Information you voluntarily provide
When contacting ARN or speaking with a connected third-party resource, the information you choose to provide may include:
- Your name or other identifying information you choose to provide
- Telephone number
- General location or state
- Information about the type of treatment being researched
- Information concerning alcohol, drugs, detox, or other treatment needs
- Insurance-related information you choose to provide
- Information about whether you are seeking help for yourself or someone else
- Other information voluntarily communicated during a call or inquiry
Before sharing sensitive details, ask who is receiving the information, whether the call is routed to another organization, and how that organization will use or retain it. Do not send medical records or government identification through general website channels.
Information collected automatically
When you visit ARN, website and third-party technologies may automatically collect technical and usage information such as:
- Internet Protocol address
- Browser and device type
- Operating system
- Pages viewed
- Time spent on pages
- Links or buttons clicked
- Referring website or search source
- Date and time of access
- Approximate geographic information derived from technical data
- Advertising or analytics identifiers where applicable
2. How Information May Be Used
Information may be used for purposes related to operating, understanding, improving, protecting, and supporting ARN and its treatment-information services.
Possible uses may include:
- Operating and maintaining the website
- Providing requested information
- Responding to inquiries
- Facilitating treatment-resource or referral connections when appropriate
- Routing calls or communications
- Understanding how visitors use the website
- Measuring website and marketing performance
- Improving content, navigation, and user experience
- Preventing abuse, fraud, or security incidents
- Complying with applicable legal obligations
- Enforcing website terms or protecting legal rights
Visitors should avoid using general website communication channels to transmit information they do not want processed through ordinary web, phone, marketing, or referral systems.
3. When Information May Be Shared
Information may be shared with third parties when reasonably necessary to operate the website, provide requested services, facilitate a requested connection, measure performance, protect the website, or comply with law.
Service providers
Information may be processed by companies that provide services such as hosting, analytics, security, call technology, website infrastructure, advertising, communications, or technical support.
Treatment, referral, or marketing partners
If you request treatment-resource information or participate in a call that is connected or routed to an independent third party, information relevant to that interaction may be shared with or collected by that third party.
Independent treatment centers, referral services, call centers, marketing partners, and other third parties have their own privacy practices and may collect additional information directly from you.
Legal and safety purposes
Information may also be disclosed when reasonably believed necessary to comply with law, legal process, regulatory obligations, protect rights or property, investigate suspected fraud or abuse, or address security and safety concerns.
Business changes
Information associated with the website may be transferred as part of a merger, acquisition, financing, asset sale, restructuring, or other business transaction, subject to applicable law.
4. Cookies, Analytics & Similar Technologies
ARN uses Google Analytics 4 to measure website activity. The site and its service providers may use cookies, tags, scripts, local storage, or similar technologies for analytics, security, and related operations. The precise cookies and providers should be checked against the active WordPress configuration.
These technologies may support functions such as:
- Remembering technical or website preferences
- Understanding website traffic
- Measuring page views and interactions
- Understanding referral sources
- Measuring phone-link or conversion activity
- Evaluating marketing campaigns
- Detecting fraud or abuse
- Improving site performance
Analytics
Google Analytics 4 helps ARN understand page visits, traffic sources, and site interactions such as telephone-link clicks. Depending on configuration, Google and related tools may process device, browser, approximate-location, referral and event information. A telephone-link click does not establish that a call connected or that treatment was obtained.
Advertising and attribution
Marketing or attribution technologies may be used to understand whether website visits, calls, or other interactions resulted from search engines, advertisements, partner websites, or other traffic sources.
Tracking technologies and configurations can change. ARN should review this policy whenever new analytics, advertising, call-tracking, or consent tools are installed.
5. Phone Calls & Third-Party Call Systems
Telephone numbers displayed on ARN may use call-routing, call-tracking, attribution, or other third-party telecommunications technology.
When you place a call, technical information such as the originating telephone number, time, duration, routing information, campaign source, and similar call data may be processed by ARN, marketing partners, telecommunications providers, referral partners, or other service providers involved in the call.
A connected independent third party may monitor or record a call, subject to applicable law and its own disclosures. Ask the call recipient about recording, privacy practices, and the organization receiving your information before providing sensitive details.
If your call is connected to an independent treatment provider, referral service, or other third party, information you provide during that interaction may be collected and used according to that party’s privacy practices.
6. Your Privacy Choices
Depending on your location, applicable law, browser settings, device settings, and the technologies in use, you may have choices regarding certain data practices.
Browser and device controls
Most browsers allow users to control or delete cookies. Blocking some cookies may affect certain website functions or analytics.
Advertising and analytics controls
Some browsers, devices, analytics providers, and advertising platforms provide controls for limiting personalized advertising or certain tracking activity.
Requests concerning personal information
Depending on applicable law and the information ARN controls, you may have rights relating to access, correction, deletion, or other treatment of personal information.
To raise a privacy concern about information ARN controls, use the contact method published on the ARN Contact page. If your information was collected directly by an independent treatment or referral organization, contact that organization for requests concerning its records. Availability of a particular request right depends on applicable law.
ARN may need to verify a request before acting on it and may retain information where legally permitted or required.
7. Data Security
ARN should maintain appropriate administrative and technical safeguards for information it controls, including access controls and website security measures. Specific security certifications or encryption standards are not represented here.
However, no website, telecommunications system, internet transmission, hosting environment, database, or third-party platform can be guaranteed to be completely secure.
Visitors should use care when transmitting information online or by telephone, especially information they consider highly sensitive.
8. Data Retention
Information may be retained for as long as reasonably necessary for legitimate operational, analytical, marketing, security, recordkeeping, legal, or business purposes.
Retention periods may vary depending on the type of information, the system in which it is stored, contractual relationships, technical requirements, and applicable law.
9. Third-Party Websites & Services
ARN may contain links to treatment providers, insurers, government agencies, support organizations, advertisers, referral resources, and other external websites.
ARN does not control the privacy, security, content, or data practices of those third parties.
When you leave ARN or communicate directly with an independent organization, that organization’s privacy policy and terms may apply.
10. Children’s Privacy
ARN is not designed as a children’s service and is not intended to knowingly collect personal information directly from children through ordinary website use.
Parents, guardians, or other adults researching treatment information for a minor should exercise care before transmitting sensitive information and should verify the privacy practices of any independent provider they contact.
11. Health-Related Information
Information you voluntarily provide may relate to addiction, substance use, treatment needs, mental health, insurance, or other health-related subjects.
ARN is an educational and referral resource, not a medical provider. Different U.S. federal and state privacy laws may apply depending on the information, the organizations involved, and how information is collected or shared. Do not assume that information submitted through this site receives the same protections as records held by your treating clinician.
Independent healthcare or treatment providers you contact may have separate legal obligations concerning health information. Their privacy notices and practices govern information they collect in their own capacity.
12. Changes to This Privacy Policy
ARN may revise this Privacy Policy as website features, technologies, service providers, marketing systems, business practices, or legal requirements change.
The version published on this page is intended to reflect the current policy. Material policy changes should be reflected on this page. Applicable notice or consent requirements may vary by jurisdiction and data practice.
Visitors should review this page periodically if privacy practices are important to their use of the website.
13. Contact About Privacy
Questions, concerns, or requests concerning this Privacy Policy or information controlled by Addictions Recovery Network may be submitted through ARN’s contact page.
Contact Addictions Recovery Network
The contact page currently emphasizes telephone contact for treatment information. Privacy-related requests may require a separate written contact channel; ARN should publish one when established, rather than suggesting the treatment referral line is a secure medical-record or privacy-request portal.
Before sharing treatment-related details
Because addiction-treatment information can be sensitive, it is reasonable to ask the organization receiving a call how it uses information before sharing a full medical history or insurance details.
- Ask the person answering to identify their organization and whether you are speaking with ARN or an independent third party.
- Ask whether the call may be recorded and where to read the receiving organization’s privacy notice.
- Ask what information is necessary for an initial discussion, and avoid sharing identification or complete medical records unnecessarily.
- For a privacy question about information held by an independent provider or call center, contact that organization directly.
Review ARN’s other important website information.
Looking for addiction treatment information?
Call to discuss general treatment-resource information and possible next-step options. Independent providers determine availability, eligibility, admissions, services, pricing, geographic coverage, and insurance participation.